Help Center
BASE Support
We assist athletes, coaches, administrators, and participating organizations with account access and technical questions.
Contact BASE Support
For the fastest assistance, please email BASE Support. If your telephone call is not answered, leave your name, team or organization, callback number, and a brief description of the problem.
BASE aims to respond to support requests within one business day.
Never send or leave your password, complete assessment responses, or other sensitive personal information in an email or voicemail.
Login and Password Assistance
If you cannot access your account:
- Confirm that you are using the email address associated with your BASE invitation or account.
- Use the password-reset option on the login screen.
- Check your spam or junk folder for the password-reset email.
- If the problem continues, contact BASE Support and provide your name, team or organization, account role, and associated email address.
BASE Support will never ask you to provide your current password.
Reporting a Technical Problem
When reporting a technical problem, please include:
- Your name
- Team or organization
- Account role: athlete, coach, or administrator
- Device type and model
- Operating-system version, if known
- BASE application version, if available
- A description of what happened
- The date and approximate time of the problem
- The steps that occurred immediately before the problem
- A screenshot of the error, when appropriate
Before sending a screenshot, ensure that it does not display another user's personal information, assessment responses, or other confidential information.